IPC member · appeals go to the IAS

How to appeal a Car Park Securities parking charge

If you are looking for the Car Park Securities appeal page, the link is just below. Before you open it, it helps to know what to put in the box, because that first appeal is the one that matters most.

Official Car Park Securities appeal route

carparksecurities-appeal.zatappeal.com

This opens Car Park Securities's own site. Voidly is independent and cannot see your case on their system. If your notice prints a different address, use that one.

Deadline: 28 days from the date on the notice
If rejected: the Independent Appeals Service
Appeal by post: Car Park Securities, PO Box 787, Rochdale, OL16 9TH

New rules announced October 2026

What the new parking rules mean for a Car Park Securities charge

A 10-minute grace period, charges cancelled for honest mistakes and £20 for slip-ups like a wrong registration. Here is what is changing, and when.

Read the new rules

Write my Car Park Securities appeal — free

Takes about two minutes. Copy the letter into carparksecurities-appeal.zatappeal.com, or attach it. No account, nothing stored.

Things to know about Car Park Securities

These come from Car Park Securities's own published appeal pages, not general advice. They are the details that catch people out.

Do not pay if you want to appeal. Car Park Securities treats payment as accepting liability and will not look at an appeal afterwards.
Appeal within 14 days to keep the reduced rate available. After 14 days the full amount applies.
If they reject you, you have 28 days to go to the IAS, but Car Park Securities says escalating means losing the reduced rate.
They do not publish an appeals email. Use the portal or post, and get free proof of posting if you post.

What to write in the appeal box

Most appeal portals give you an empty text box and a button for photos. People tend to fill it with an apology and an explanation of their day. That is the part that loses appeals. Parking companies read "I am sorry, I was only a few minutes late" as an admission, and reject it.

What works is short, factual and a little dry. Say you are the registered keeper. Say you do not accept the charge is owed. Then list the reasons: the signs, the timings, the paperwork. Ask them to send you the evidence they rely on. That is it.

That is what the Voidly letter does. It picks the grounds that fit what you tell us, cites the right law, and leaves out anything that could be read as admitting who was driving.

Before you press submit

1
Copy the reference and registration exactly
One wrong character and the portal will not find your case, or the appeal lands on nobody's desk.
2
Appeal as the keeper
Say you are the registered keeper, not the driver, unless you have made a deliberate decision to name yourself.
3
Attach evidence, not just words
Photos of the signs from where you parked, a payment receipt or app screenshot, anything with a time on it. Evidence sent now carries more weight than evidence produced later.
4
Screenshot the confirmation
Portals do not always send a confirmation email. A dated screenshot proves you appealed inside the deadline.
5
Put a date in your diary
If you hear nothing in 28 days, chase it in writing. If they reject you, the clock starts again for the Independent Appeals Service.

If Car Park Securities says no

Car Park Securities belongs to the International Parking Community, so the next step is the Independent Appeals Service. The rejection letter should give you a code to use. The standard IAS process is free.

Be aware that the IAS is set up by the same trade body the operator belongs to, and many motorists find it harder to win at than POPLA. That is a reason to make your first appeal to Car Park Securities as strong and well evidenced as you can, rather than saving points for later.

Check the rejection letter for anything about the discount. Some IPC operators say the reduced amount is withdrawn once you escalate. Read that carefully before deciding.

Grounds that work against Car Park Securities

The signs were inadequate

A charge on private land depends on a contract formed by clear signs. If they were too high, too small, hidden by trees or unlit at night, no contract was formed and no charge arises.

The Notice to Keeper came too late

Where no ticket was put on the windscreen, the Protection of Freedoms Act 2012 says the Notice to Keeper must reach you within 14 days. If it did not, the keeper cannot be held liable.

Two visits read as one stay

Entry and exit cameras can merge two separate visits into one long one. Ask for every timestamped image from that day, not a chosen pair.

Only a few minutes over

Operators must allow a grace period to read the signs on arrival and to leave at the end. A small overstay often sits inside that allowance.

No landowner authority

Car Park Securities must be able to show written authority from the landowner covering that date and those charges. A contract with a managing agent is not always enough.

Common questions

What is the official Car Park Securities appeal website?

Car Park Securities takes appeals at https://carparksecurities-appeal.zatappeal.com/. Voidly is not Car Park Securities and is not connected to them. We help you write the appeal you then submit through their route. If your notice prints a different web address, use the one on your notice.

How long do I have to appeal a Car Park Securities parking charge?

28 days from the date on the notice. Many operators keep the reduced amount open if you appeal within the first 14 days, so the earlier the better. If Car Park Securities rejects you, you normally have another 28 days to take it to the Independent Appeals Service.

Is a Car Park Securities parking charge a fine?

No. Car Park Securities is a private company, not a council. Its Parking Charge Notice is an invoice for an alleged breach of contract, not a statutory penalty, and there are no points or criminal consequences. That matters, because a contract only exists if the signs at the site made the terms clear.

Should I say I was the driver?

Not unless you have decided to. For private parking, the registered keeper has no legal duty to name the driver. You can appeal as the keeper and leave the question of who was driving out of it entirely. Once you have said you were driving, you cannot take it back.

Do the new 2026 parking rules apply to my Car Park Securities charge?

The government's new Private Parking Code of Practice was laid before Parliament on 20 October 2026 and is not in force yet. Once it is, Car Park Securities will have to allow a 10-minute grace period at most sites, cancel charges for honest mistakes like a broken machine or a medical emergency, and cut charges to £20 for slip-ups like a wrong registration. Until then, appeal within the normal 28 days.

What happens if Car Park Securities rejects my appeal?

Car Park Securities is a member of the IPC, so a rejected appeal can go to the Independent Appeals Service. The rejection should include a verification code for this. The standard escalation is free for motorists and the decision binds Car Park Securities, but not you.

Write your Car Park Securities appeal now

Answer a few questions, then paste the letter into carparksecurities-appeal.zatappeal.com. Free, no account, nothing stored.

Start my appeal

Other parking companies

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Voidly is an independent free tool and is not connected to Car Park Securities. It produces a draft letter to help you appeal and is not legal advice. Always check the letter and the deadline on your notice before sending. Web and postal addresses can change, so if your notice shows a different one, use that.